Warranty

CLOSET COMPLETE warranty obligations are limited to the terms set forth below:

The CLOSET COMPLETE warranty only covers items that are listed as being under the

CLOSET COMPLETE warranty.

Customer is solely responsible for applicable shipping and handling charges.

CLOSET COMPLETE, as defined below, warrants this branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original purchaser ("Warranty Period").

If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, CLOSET COMPLETE will either (1) repair the hardware defect at no charge, using new or refurbished parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product if claim is made up to THIRTY (30) DAYS from original date of purchase.

CLOSET COMPLETE may request that you replace defective parts with new or refurbished user-installable parts that ClosetComplete.com provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by CLOSET COMPLETE, assumes the remaining warranty of the original product or NINETY (90) DAYS from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes CLOSET COMPLETE's property. Parts provided by CLOSET COMPLETE in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. Any defective piece must be received back into warehouse before ANY replacement or refund will be issued.

This Warranty is expressly limited to the repair or replacement of parts and/or components and applies only under conditions of normal use. Chairs are not to be used for standing upon, nor must the weight loading capacity be exceeded. Any damage to castors or gas lifts due to abuse or misuse will invalidate the warranty.

This Limited Warranty does not cover: 1) the purchaser's own fabric; 2) defects caused by improper assembly or dis-assembly; 3) defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, negligence or exposure to the elements; 4) cosmetic damage, 5) labor or assembly costs, 6) damage caused by a carrier or transportation of the product from one location to another, and 7) daily usage in excess of a single work shift.

Except as provided herein, CLOSET COMPLETE makes no other express or implied warranties, including without limitation any implied warranty of merchant-ability or fitness for a particular purpose. CLOSET COMPLETE is limited in its duty and shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss or damage caused directly or indirectly by use of the product, including, but not limited to, any incidental or consequential damages. The warranty service we provide will only extend to our Continental U.S customers (Continental U.S. does not include Puerto Rico, Guam, Alaska, or Hawaii). If you have forwarded the merchandise outside the Continental U.S. the warranty will be void.

Delivery across Continental U.S. only. (Continental U.S. does not include Puerto Rico, Guam, Alaska, or Hawaii.)

 

What is an "Open Box" Product

The "Open Box Specials" featured on our website are a great way to save money on the bestselling ergonomic chairs on the market today.

"Open Box" simply means that the item has been removed from its original packaging. The chair was returned, refurbished, reconditioned, or the price has been reduced due to an overstock of open box inventory.

Our "open box" products are in excellent condition and will include a CLOSET COMPLETE 1 year warranty.

If for some reason you are not satisfied with your “Open Box” purchase CLOSET COMPLETE will accept your return if received back within 30 days.

The Free Return shipping applies to the FIRST order of an open box item only. Any subsequent orders for an open box special will not be covered under our 30 day free return. In addition, if the initial purchase for an open box item is placed for multiple chairs only (1) chair will be covered under the Free Return.