Returns, Refunds & Exchanges:
Thank you for trusting Closet Complete® with your business.
We take your trust very seriously so your satisfaction is our #1 priority.
Closet Complete stands behind our products, but even more importantly…
WE STAND BEHIND YOU!
WE GUARANTEE YOUR ORDERS FROM CLOSETCOMPLETE.COM WILL ARRIVE ACCURATELY & UNDAMAGED, OR WE WILL CORRECT THEM AT ZERO COST TO YOU.
INACCURATE OR DAMAGED RELATED:
RETURNS, REFUNDS & EXCHANGES:
- ZERO COST DAMAGE REPLACEMENT:
If your order from us arrives damaged: CLOSET COMPLETE WILL REPLACE ANY PRODUCT WHICH ARRIVES DAMAGED AT NO COST TO YOU. Simply let us know within 20 days of receipt. Details below
- ZERO COST INACCURATE SHIPMENT REPLACEMENT:
If your order from us arrives inaccurately: CLOSET COMPLETE WILL CORRECT ANY ORDER WHICH ARRIVES INACCURATELY AT NO COST TO YOU. Simply let us know within 20 days of receipt. Details below
AS STATED ABOVE CLOSET COMPLETE WILL REPLACE ANY PRODUCT WHICH ARRIVES DAMAGED or ARRIVES INACCURATELY AT NO COST TO YOU.
WE REPLACE WITH THE EXACT ITEM AS ORDERED.
REPLACEMENTS WILL ONLY BE SHIPPED TO THE ORIGINAL ORDER ADDRESS.
To replace a damaged item for the same item:
Please email us at firstname.lastname@example.org as follows:
SUBJECT: ClosetComplete.com [Damage Replacement] or [Inaccurate Shipment] “your order number"
Please include the following in your email:
Clear photo showing damage or inaccuracy:
Orders qualifying for our ZERO COST REPLACEMENT need to be returned.
We will provide you with a prepaid return shipping label.
"NON DAMAGE" RELATED RETURNS, REFUNDS & EXCHANGES:
We respect your feelings and would love nothing more than to encourage you to try our products at home and return them to us “just because”
But then we could not provide you with the highest quality products at the best possible value.
When your order arrives from us CORRECTLY AS ORDERED & UNDAMAGED and you require a return, refund or exchange, please see the following.
For any returns, refunds or exchange requests that are not related to your order arriving damaged or inaccurately:
Please understand that the following will apply.
- PLEASE MAKE REQUESTS WITHIN 20 DAYS OF ORDER RECEIPT
- PLEASE NOTE THAT WE REQUIRE A 15% RESTOCKING FEE (15% of the pre-discounted original purchase price of the item(s) being returned refunded or exchanged)
- PLEASE UNDERSTAND THAT PRODUCTS MUST BE PACKED IN THEIR ORIGINAL, UNALTERED AND UNUSED PACKAGING
- PLEASE UNDERSTAND THAT ALL RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER
For these returns, refunds or exchanges
Please email us within 20 days of order receipt to email@example.com as follows:
SUBJECT: ClosetComplete.com [RETURNS] or [REFUNDS] “your order number"
Please include the following in your email
To return your product for a refund, less 15% of the pre-discounted original purchase price of the item(s) being returned refunded or exchanged)
please send via trackable courier to:
Closet Complete, LLC
1579 East 2nd Street
Brooklyn NY 11230
You will be responsible for shipping and returning your item.
Once your return is received and inspected, we will send you an email to notify you that we have received it, and the refund approval status.
Once a refund is approved a credit will automatically be applied to your original method of payment within 4-5 business days of receiving the approval email. Please note 15% of the pre-discounted original purchase price of the item being returned for refund will be deducted from the credit.
Whenever you’re ready, simply place your new order. We do not offer an automated exchange process at this time.
Late or missing refund/credits (if applicable):
It has never happened yet, but if somehow you don’t receive your credit after 7 business days. Please make sure to call and speak to a live representative at your credit card, bank or payment method establishment etc... (we cannot count how often an apps or online info is inaccurate or mislabeled. Speaking to a live agent is super important.
If you’ve done this and still have not confirmed receipt of your refund after 7 business days, please contact us at firstname.lastname@example.org. or though this site’s CONTACT US page.
A customer service representative will gladly help you resolve the issue.
Products purchased at one of our partners:
Unfortunately we cannot accept returns on products purchased at one of our independent retail or online partners in which case you must return the products to the outlet from which it was purchased. Please be assured each has excellent customer service departments.
Our independent retail and online partners will not accept returns of products purchased through www.closetcomplete.com
Once again, we thank you for trusting Closet Complete® with your business.
We hope that you NEVER have to look at this page. But if you do please note that we intend to do our very best to make you happy.