- Items that need to be returned must be returned within 30 days of receiving the product.
- Opened items are subject to a 20 - 50% restocking fee. This fee is waived for defective product exchanges (for the same item).
- We cover all shipping costs if the product is defective within the first 30 days or if the return is the result of our error. The buyer is responsible for round trip shipping costs on all other returns.
- A Return Material Authorization (RMA) number is required. Please log into your account and complete the return request form to obtain an RMA number.
Closet Complete provides every customer with a 100% satisfaction guarantee on any item purchased with our 30 day money back policy.
If you are not completely satisfied with your purchase, the item(s) may be returned for refund or exchange.
The merchandise must be received in our facility within the first 30 days from the date you received your purchase for any exchange or refund to be warranted. A refund for the purchase price of the item will be issued, less the initial shipping charge and any applicable restocking fee.
Any item(s) being returned must be in its new/ original condition as received unless returning a damaged item. Merchandise reported in perfect condition at time of delivery by the customer will not be accepted back if returned in damaged condition.
If you choose to return a non-defective item, you will be responsible for the shipping cost to return your product, as well as a re-stocking fee. Returned items will be charged a restocking fee of $50 for Open Box items and 30% if item shipped directly from the manufacturer.
Any item(s) received outside our 30 day time frame under our “Open Box” promotional sale a refund for the purchase price of the item will be issued, less the initial shipping charge and any applicable restocking fee.
If the merchandise was originally shipped via freight service (LTL), the initial shipping charges will be $150.00+. (Larger shipments that cannot be delivered via regular Ground service will require a special LTL service. Items that require LTL freight will weigh between 100 lbs to 20,000 lbs.)
In order to return any product you must obtain a return authorization. Please contact our Customer Care department to receive your return authorization number. All shipping costs associated with returned merchandise will be the customer's responsibility unless otherwise verified with a Customer Service Representative.
You may exchange an item for a different color or size, or a different item. The shipping costs associated with the exchange will be the customer's responsibility, along with any associated upgrade charges. A credit for the returned item will be issued within 10 business days from the time the item is successfully received in our facility, less any exchange and shipping fees.
All orders shipped with a free freight discount and returned for refund will be charged the original shipping charges. Our “free-shipping” covers all standard shipping and handling charges to get our product safely from us to you. It does not include expedited shipping, non-standard shipping, return-shipping, customs and/or import/export fees, or fees charged by any party other than CLOSET COMPLETE.
If the customer is not available to accept a scheduled delivery, any return shipping fee or redelivery fees assessed by the carrier will be the responsibility of the customer.
Any orders canceled or refused after the item(s) already shipped out will be charged for the initial shipping and all applicable return shipping charges.
Any cancellation of an in stock item is subject to a 5% cancellation fee.
Shipping estimated delivery is 10-14 business days from the order date for in stock items.
There is minor assembly required for each chair. An adjustment and performance check should be done upon receipt of merchandise. Should you discover merchandise is damaged or defective, please email our Customer Care department with a photo and a brief description of the damage or defect. The shipping carton and all shipping materials should be kept in the event a return will be necessary. If you find the merchandise defective after 30 days, we will not be able to accept return.
We do offer shipping to Canada. There will be an added cost for the transportation of merchandise being shipped to Canada (please contact a Sales agent for specific information regarding this added charge). Canadian customers will be responsible for any and all duties/ customs/ brokerage and entrance fees which may get applied to shipments crossing the border. Please check with your local custom agents regarding these charges.
Larger shipments that cannot be delivered via regular Ground service will require a special LTL service.
Free LTL (freight ranges between 100 to 20,000 lbs.) for large shipments covers curbside delivery only. This type of shipment will require someone to be present for the delivery and the inspection of the merchandise.
If at the time of delivery the paperwork is signed merchandise is received in good condition any damage claims will be denied. We strongly suggest you inspect the merchandise before the paperwork is signed.
If there is damage or a discrepancy on the order at the time of delivery, refuse acceptance and require the transportation agent endorse the extent of damage or shortage. Any damage claims must be reported within the first 24 hours of delivery, along with a picture of the damaged item, no exceptions.
We must receive the damaged merchandise before any replacement/ refund will be issued. All original packaging material, boxes, and documentation must be kept for the return of damaged items. Merchandise cannot be picked up if it is not in its original packaging.
Additional shipping fees may apply (up to $75.00) to orders delivered to residential address which may or may not include Lift Gate fees by the LTL trucking company.