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 Returns & Exchanges

Returns 

Thank you for trusting Closet Complete. We take that trust very seriously and want you to be perfectly satisfied with your purchase. If you are not satisfied with your online purchase, you may submit a written request for an exchange or refund within 20 days from the date of your purchase. All returns have a restocking fee of 15% (if you received our free shipping promotion there will be a 20% restocking fee). We can only accept merchandise packed in its original, unaltered and unused packaging.

All return shipping is the responsibility of the customer.

For returns or exchanges please email info@closetcomplete.com or contact us using our online form:

Additional non-returnable items:

Gift cards 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@closetcomplete.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@closetcomplete.com and send your item to: 4041 Hadley Rd South Plainfield New Jersey US 07080. 15% restocking fee applies.

Shipping

To return your product, you should mail your product to: 4041 Hadley Rd South Plainfield New Jersey US 07080 (15% restocking fee applies.)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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